FAQ

All sales are final.

Please double check your address, and order information prior to placing an order. If a mistake has been made, contact us immediately. While we can't guarantee any change requests can be accommodated, we will try our best. After 24 hours no changes can be made.

Original artwork: All sales of original artwork are final. Returns and exchanges are not accepted. Please consider your purchase carefully prior to placing your order.

Prints: Prints are made to order, once a print has gone into production, the order cannot be altered in any way. Returns and exchanges are not accepted.

Digital products: All sales are final.

Original artwork: Most listed originals are ready to ship, and will head to the carrier within 3-5 business days. Allow up to 2 weeks to receive your order. Select pieces will be listed while still "wet". Those items will state specifically in the listing details an "expected shipping date". Allow up to 2 weeks after that date to receive your order.

Prints: Prints are made to order, please allow up to 2 weeks for print production/delivery.

Digital downloads: Digital downloads will be available immediately.

Please keep in mind that while we package and ship your items with the utmost care, we do not control what happens during transit/delivery. If your item arrives damaged, please contact us immediately with images at contact@trouvaillegalerie.com.

While we package and ship each order lovingly and with the utmost care, we cannot control what occurs once the carrier receives your package and are not responsible. If you have delivery concerns, please contact the carrier directly. Double check your address and order details prior to checkout.

If you live in an area where package theft is a concern, please proceed accordingly when placing your order. Arrange for package pickup with the carrier, have a neighbor pick up your package, etc. We are not responsible for stolen packages.

In the rare event that your order arrives damaged, please send us a detailed message contact@trouvaillegalerie.com with images of the package and the item received and we will do what we can to help. Refunds will not be issued.

We are a digital gallery with a virtual showroom, at this time artwork isn't available to view in person.

If we have any upcoming in-person events, we will notify you through our newsletter.

Yes! Please contact us at contact@trouvaillegalerie.com with any custom sizing requests and we'll do our best to accommodate you.

All rights to all artwork listed on our site are retained by the individual artists, including sold original paintings and commissions. Artwork may not be copied or reproduced in any way by a buyer/collector without the artists explicit written consent.

Artists are open for commissions at their own discretion. If you'd like to submit a commission request please do so by contacting us at contact@trouvaillegalerie.com with details and we'll get back to you.

All artwork is sold unframed unless specifically stated otherwise, we do not offer framing services at this time.

We are in the process of creating a framing tutorial. Until our tutorial is complete, you can find great resources online or with your local framer.

Artwork requires a gentle touch to preserve it's color and luminosity for a lifetime. Never clean your pieces with liquid or abrasives of any kind.

Paintings: gently wipe with a dry cloth, makeup brush (or soft brush), or use compressed air to remove any dust or particulates. Avoid hanging artwork in direct sunlight to avoid fading. Stretched canvas should never be stored where objects can depress the surface either in front or from behind, doing so may leave permanent depressions in the canvas in the shape of the object or cause tearing.

Pastels: should never be wiped down in any way and should be matted and framed under glass. Pastels never dry, and they will be destroyed if physically handled/wiped/compressed air is used.

Watercolor: Watercolor paintings are especially fragile. If exposed to water they will be destroyed. Frame under glass and handle with care.

Prints: Paper prints should never be wiped or overly handled. They should be framed under glass, and hung away from direct sunlight to avoid fading. The surface of prints can be scratched, keep this in mind when handling. Canvas prints can be gently wiped and you can use compressed air. Just like paper prints they can be scratched if rougly handled so handle with care.

contact us at artists@trouvaillegalerie.com and we'll get back to you with details on the application process.